Privacy Policy
First and foremost, your security is extremely important to us. We know you've already read many similar texts, but we want to assure you that we really mean what we say. You give us a vote of confidence by using the services of complexperpera.com, and we value the vote of confidence. This means that we prioritize the protection of the personal data you provide to us. We act in the interests of customers and are transparent about how we process your personal data. This document describes how we use and process your personal data in the most readable and clear way possible, so as not to bore you. In addition, it gives you information on how to contact us in case you have any questions about your personal data, which we will be happy to answer. This privacy statement applies to any type of information we collect through these platforms or in connection with these platforms (such as contacts with Customer Relations by email). And that means less tedious reading. We may amend the Privacy Policy from time to time. If you care about the security of your data, visit this page regularly to stay up to date with updates. If we make changes to the Privacy Statement that will affect you (for example, if we intend to process your personal data for purposes other than those discussed in the previous Privacy Statement), we will notify you of those changes before we take new action. Unpleasant, but it should be mentioned: if you do not agree with this Privacy Policy, you should stop using our services. If you agree with our Privacy Policy, then you can book your next stay with confidence. The best is yet to come!
What personal information does complexperpera.com collect?
We can't help you book a seat if you don't provide us information. Therefore, when you use our services, we ask you to certain information from you. These are pretty simple things - yours name, the names of those traveling with you and your payment information. At yours wish you can add special requests for your trip (eg certain preferences). In addition, we collect information from your computer, phone, tablet or other device you use for our services. This information may include your IP address, the browser you use, and your language settings. There are also situations in which we receive information from our other partners or we automatically collect other information. This is generally the information we collect, but if you want to learn more, below we will go into more detail.To yes our website to function properly and to constantly improve the quality of the products offered, we use the following programs and web solutions that could access your IP address and analyze your behavior while on the website without telling you identifies as a natural person: Google Analytics, various Wordspress plugins, Google Webmaster tools, Hotjar heatmap, Facebook, Twitter, Google plus. IN If you do not agree to these terms, you may not use our site full and you should not use it in the future. Why does complexperpera collect and use your personal data? The main reason we need your personal data is many simple - they help us process your online bookings and make sure that you receive the best possible service. Also, we use your personal details to contact you and to inform you about our latest offers and special offers, as well as other products and services that we consider that they will be in your interest.
How does complexpera.com share your data with third parties?
In the services offered by complexperpera.com, for various reasons and ways, third parties are involved. The main reason is that we share information with third parties who may receive some of your personal data, such as financial institutions, advertisers or, in some cases, government authorities.
How does complexperpera.com use social media?
The services provided by social media can be integrated to the services provided by complexperpera.com in various ways, resulting in
the collection of some of your personal data or until the social media provider receives some of your data.
What measures to store and protect your personal data does complexperpera.com apply?
We observe the relevant procedures to prevent unauthorized access to personal data, as well as their misuse. We use appropriate business systems and procedures to protect and ensure the safety of the personal data you provide to us. We also use security procedures and technical and physical restrictions on the access and use of personal data on our servers. Only authorized personnel have access to personal data for the purposes of their work. We will retain your personal data for as long as we deem necessary to enable you to use our services, to provide you with our services (including maintaining the online user account (if created), to comply with applicable laws, to resolve disputes with any parties and otherwise necessary for us to carry out our business, including to detect and prevent fraud or other illegal activities.Any personal data we retain will be subject to this Privacy Policy.If you have a question about a specific period of storage for certain categories of personal data that we process about you, please contact us using the contact details below.
How does complexperpera.com treat children's personal data?
Unless otherwise stated, complexperpera.com is a service that can only be used by persons over 18 years of age. We process data about children only with
the consent of their parents or legal guardians or where the information is provided for use by their parents or guardians.
How you can control the personal data you provide to
complexperpera.com?
You have the right to always review the personal information we hold about you. You may request to review your personal data by emailing us at
email address below. We want you to control how your personal data is used by us. You can do it in the following ways:
1. you can ask us for a copy of the personal data we store about you;
2. you can inform us of any changes to your personal data or you can ask us to correct any personal data we hold about you as explained below, you may also be able to make such changes;
3. in certain situations, you can ask us to delete or block or restrict the processing of the personal data we hold about you, or to object to specific ways in which we use your personal data; and
4. in certain situations you may also ask us to send the personal data you have provided to us to a third party. Where we use your personal data based on your consent, you have the right to withdraw that consent at any time, subject to compliance with applicable laws. Furthermore, where we process your personal data based on a legitimate interest or public interest, you have the right to you object at any time to this use of your personal data, provided that applicable laws are complied with. We rely on you to ensure that your personal data is complete, accurate and
current. Please inform us immediately of any changes or inaccuracies in your personal data by contacting us. If any personal data we hold about you is not available through our website, you can send us a request free of charge. For any queries about this Privacy Policy and to exercise any of your rights or if you have a complaint, please contact our Data Protection Executive at [email protected]. You can also contact your local data protection authority. If you wish to object to the processing of your personal data on the basis of a legitimate interest and do not have an opt-out mechanism directly available to you, please contact us via [email protected]
Who is responsible for the processing of personal data on complexperpera.com
site?
Перпера Тур ЕООД с БУЛ: 205609669 с адресна регистрация с. Стамболово контролира обработването на лични данни на своите уебсайтове.
What kind of personal information it stores complexperpera.com?
The personal information you provide to us. Complexperpera.com collects and processes information that you have provided to us. When you make a booking, we ask you (at a minimum) for your name and email address. Depending on the booking, we may ask you for your home address, telephone number, payment information, date of birth, the names of guests traveling with you and preferences (eg preferences for food or any mobility restrictions) you may have for your stay If you need to contact our team or contact us on another way (such as social media), we will collect information about you and from these channels. After the end of their stay, guests will be asked to write review to help future guests find exactly what they are looking for. We We will collect information from your feedback, including your name and avatar if select one. You may participate in referral programs or lottery-based games, for participation in which you will be required to provide personal information. It is in addition possible to provide us with feedback or ask us for help with how to use complexperpera.com services. Personal information about other people that you provide to us. Of course, it is possible to make a reservation not only for yourself. It is possible to you are traveling with other guests whose details you will provide to us as part of the booking, or make bookings on behalf of another. However, in moment we must remind you that it is your responsibility to notify the person or persons whose personal data you have provided that you are share their personal information and ask them to consent to the way in which which complexperpera.com uses their information (as described in this Privacy Policy). Personal information we collect automatically. Even if you don't make a reservation in the end, when you visit ours websites or applications, we automatically collect certain information. It includes your IP address, the date and time you used ours services, the hardware, software or internet browser you use, and information about your device's operating system, such as the version of app and your language settings. Also, we can collect information about the number of clicks and which pages you have viewed. If you use a mobile device, we may also collect data that identify your mobile device, specific settings and device characteristics, application problems and other system activity. When you make a reservation, our system registers how and which websites you made your booking or check-ins from complexperpera.com websites. Personal information we receive from other sources. In addition to the information you share with us yourself, we may receive information about you from other sources. These sources can be business partners, such as distribution partners and other independent third parties. Information collected from these sources may be combined with the information you provide. When you use any of these services, you you provide the booking information to our business partners who they forward it to us. We also integrate services provided by service providers in their capacity as third parties to process payments between bookers.. Another possible example is the possible integration of call-to services our platforms. Then we will get the call meta data you (such as where you called, who you are, date and duration of the conversation). We may also receive information about you to offer you advertising more relevant to you, for example additional Cookies that are available at complexpererpa.com from social media partners.
Why complexperpera.com collects and uses my
personal data?
We use the information collected about you for various purposes. Your personal data may be used in the following ways:
A. Travel Bookings: First and foremost – we use your personal data to complete and process your online Travel Booking,
which is central to what we do as a company!
B. Customer Service..
C. Marketing Activities: We also use your information for marketing activities. These activities include: Using your contact details to send you news about travel-related products and services You can opt-out of these marketing communications extremely quickly and easily at any time – send an email to [email protected] . When you participate in promotional activities (such as sweepstakes, referral programs or contests), the relevant information will be used to administer those promotions.
D. Communicating with You: There may be occasions when we contact you by email, postal services, telephone or sending a text message. How we contact you depends on the contact details you have already shared with us. We process the communication you sent us. This can be for a variety of reasons, including: If you have not completed your online booking we may send you an email reminding you to continue with your booking. When you use our services, we may send you a questionnaire or invite you to leave a review about your experience with complexperpera.com
We may also send you other materials related to your booking, such as how to contact complexperpera.com in case you need assistance while on the road, and information we think you may find useful. helpful in planning your trip or to ensure a hassle-free stay. We may also send you materials related to upcoming bookings or information about previous bookings you have made with complexperpera.com
Even if you have no upcoming bookings, we may send you other administrative messages, which may include safety warnings.
E. Marketing Surveys: We sometimes ask our users to participate in marketing surveys. Please review the information provided,
when you are invited to participate in the survey, to understand what personal data will be collected and how it will be used.
F. Improving our services: We also use personal data for analytical purposes. This is part of our desire to improve our services and
the experience of our users, but may also be used for testing purposes, troubleshooting and to improve functionality and
the quality of our online travel services. The main goal here is to optimize and modify our online platform to fit yours
needs by making the site easier and more convenient to use. We aim to use only pseudonymised data for these analytical purposes.
G. Guest Reviews and Other Information Related to Destinations: During and after your "Trip" booked through us, you may be invited to
leave a review We may also allow guests traveling with you or those on whose behalf you have made reservations to leave a review. By writing a review, you agree that it may, for example, appear on the relevant information page on our websites or in our mobile applications, on our
social media profiles and social media applications. In this way, we inform other travelers about the quality, destination that you are
selected or other services you have used.
K. Promoting a safe and reliable service: To create a reliable environment for you, your travelers, complexperpera.com's business partners and our
As travel providers, we may use personal data to detect and prevent fraud and other illegal or unwanted activities. Po
similarly, we may use personal data for risk assessment and for security measures, including user authentication and reservations.
For such purposes, we may hold or cancel certain bookings until we have completed our checks.
L. Legal Purposes: And finally, in some cases we may need to use your information to process and resolve legal
disputes, for regulatory investigations and compliance, to enforce the rules for using the complexperpera.com online booking service, or to comply with lawful requests from a law enforcement agency. Providing personal data to complexperpera.com is voluntary.
However, depending on the type of service you wish to use, we may be able to provide you with that service only if certain personal information is collected. For example, we cannot process your booking if we do not have your name and contact details. If we use automated means to process personal data that have legal consequences or significantly affect you, we will implement appropriate measures to protect your rights and freedoms, including the right to obtain human intervention.
How complexperpera.com shares your data with third parties
countries?
In certain circumstances, we will share your personal data with third parties. Third Party Service Providers: We may use the services of service providers to process your personal data on our behalf. This data processing is done for several purposes, such as sending marketing materials or confirming the email addresses you provided when booking. The third party service providers, are bound by confidentiality rules and are not permitted to use your personal data for purposes other than those mentioned by complexperpera.com.
Payment method providers and (other) financial institutions: When a cancellation of your booking is required by you or by
of the cardholder used for the booking, we may share some of the booking information with the payment service provider and relevant financial institutions to handle the cancellation process. This information may include a copy of the booking confirmation or the IP address used for the booking. In addition, we may share information with relevant financial institutions when we believe it is exceptional
important for fraud detection or prevention purposes.
Competent authorities: We disclose personal data to law enforcement authorities when required by law or absolutely necessary to prevent, detect or prosecute criminal activity or fraud. We may, in the course of the procedure, disclose personal data to the competent authorities in order to protect our rights or accommodations, or the rights of our business partners' accommodations.
Business partners: We work with many business partners from all over the world. These partners provide or promote complexperpera.com services, including the services and products of our Travel Providers. When you make a booking on the websites or apps of one of our business partners, certain personal data that you have provided to them, such as name, email address, payment details and other relevant information, will be forwarded to us to finalize and manage your booking . If customer service is provided by a business partner, complexperpera.com will share information related to your booking with the business partners (when this is necessary) to provide you with accurate and efficient assistance. After by making a booking through one of our partner websites, business partners may receive some of your personal data, associated with a particular booking, for example your name and email address. This is for their own purposes (for example for the purpose of analysis) and, if it is requested by you, for the administration of loyalty programs and for marketing purposes. When making a reservation on our business partner's website, please take the time to read their privacy policies, if you wish to understand how these business partners may process your personal data. To detect and prevent fraud and only when it is expressly necessary, we can also exchange information about our users with business partners.
Advertising partners: We share personal data, including your email address, with advertising partners as part of the advertising of complexperpera.com services through third parties (to ensure that relevant ads are shown to the right audience). We aim to share email addresses only in hashed form to enable matching of your email address with an existing customer database so that your email address cannot be used for other purposes. Transfers of personal data as described in this Privacy Statement may include transfers of personal data to countries whose data protection laws are not as comprehensive as those of countries in the European Union. Where required by European law, we will only transfer personal data to recipients that provide an adequate level of data protection. In these cases, we conclude
contractual agreements as may be required to ensure that your personal data remains protected in accordance with European standards.
You can ask us to see a copy of these contractual agreements using the contact details below.
What security procedures undertakes complexperpera.com to provide the safety of your personal data?
We follow appropriate procedures to prevent unauthorized access to and misuse of personal data. We use appropriate business systems and procedures to protect and ensure the safety of the personal data you provide to us. We also use security procedures and technical and physical restrictions on the access and use of personal data on our servers. Only authorized personnel have access to personal data for the purposes of their work. We will retain your personal data for as long as we deem necessary to enable you to use our services, to provide you with our services (including maintaining the online user account (if created), to comply with applicable laws, to resolve disputes with any parties and otherwise necessary for us to carry out our business, including to detect and prevent fraud or other illegal activities.Any personal data we retain will be subject to this Privacy Policy.If you have a question about a specific period of storage for
certain categories of personal data that we process about you, please contact us using the contact details below.
How complexperpera.com processes personal data of eeat?
The services provided by complexperpera.com are not directed at children under 16 years of age. For children under the age of 16 using our services
is permitted only with the consent of a parent or guardian. In rare cases, as part of the booking, ordering of travel-related services or otherwise
emergency situations (such as family friendly amenities) complexperpera.com may collect and use information about children only with the consent of a parent or guardian. In the event that we process the information of a child under the age of 16 without express consent from a parent or guardian, we reserve the right to delete that information. If you have any questions about this Statement of Use, please send email at [email protected]. This can be updated from from time to time. So visit this page often to stay up to date the news.